Please answer the following questions and elaborate on your experience regarding the New Image Day Spa, when we receive your survey you will automatically be entered in a drawing to win a Classic Spa Service, valued at $35 to $55 depending on service choice.
Name:
Email:
Date of Service:*
Was your phone conversation with our Client Relations Coordinator, pleasant and informative? Yes No
Did our Client Relations demonstrate competency and knowledge on the service(s) requested? Yes No
When you arrived at the spa for your service, were you greeted in a friendly and timely manner? Yes No
When directed to the dressing area, were you orientated to the personal amenities, like lockers, robes and other items? Yes No
When taken back for your service, was the service explained to you so that you knew what to expect or how to work the controls, if needed? Yes No
Was your service technician on time, warm and friendly? Yes No
Was your service to your complete satisfaction? If not, what could your technician improve on? Yes No
Was the spa clean, pleasant and relaxing? Yes No
When Checking out from your service was your Client Relations Coordinator: (select as many as apply) Friendly Helpful Efficient Exceeded Expectations Knowledgeable Rude Pre-Occupied Unpleasant Rushed
How could we have made your spa experience better?
Would you return to the New Image Day Spa? Yes No
Would you recommend us to your family, friends and/or co-workers? Yes No
Would it be alright with you if we posted your comments on our website testimonials? {checkbox* testimonials “Yes” “No”]
Please feel free to add any additional comments. We welcome your feed back and any suggestions you might have to better our services and to add to your experience.
