Cancellation & No Refund Policy

At New Image Day & Med Spa, we take pride in delivering exceptional service through a highly trained and committed team. To respect the time and livelihood of our professionals and the integrity of our booked schedule, we have implemented a strict cancellation and no refund policy:

Cancellations

• Cancellations made within 24 hours of the appointment time will be charged 50% of the scheduled service total, regardless of the reason.
• This policy applies to all appointments, no exceptions.
• Our estheticians, massage therapists, and providers are commission-based employees, and last-minute cancellations directly impact their earnings and our business operations.

No-Shows

• Failure to show up for a scheduled appointment without notice will result in a 50% charge of the service total.

No Refunds

• All services, deposits, and purchases are non-refundable. This includes, but is not limited to, service payments, gift cards, and promotional packages.
• If you are dissatisfied with a service, we encourage you to reach out within 24 hours so we can review your experience and support you in the best way possible.

We appreciate your understanding and support as we continue to provide high-quality services in a professional and structured environment. Thank you for respecting our team’s time and commitment.