Ogden Spa Etiquette

Spa Etiquette

  • Please arrive 15-30 minutes prior to your scheduled service time to allow yourself enough time to prepare for your spa experience. Please    note with a late arrival we will make every effort to accommodate your full appointment but this is frequently not possible,  your treatment will end at the scheduled time so the next guest will not be delayed.  No adjustment to the price will be made due to a late arrival.
  • We want you to have a comfortable experience at New Image, and your modesty and privacy will always be respected. Please know that wearing undergarments is your choice. You may also choose to wear a bathing suit or shorts under your robe.
  • Please remove all jewelry prior to your visit to the spa. We are not responsible for damaged, lost or misplaced jewelry or articles.
  • Please leave children at home unless they have an appointment. If they have an appointment, they must be with a parent or guardian during the spa at all times. Children may not be left unattended.
  • All appointments will be secured with a credit card, prepayment or gift card number.
  • Kindly give at least 4 hours notice, preferably 24 hours, to cancel or to reschedule your appointment. No-Shows or Late Cancellations will be billed for half the amount of the services reserved or a minimum of $30 per service. Holiday and weekend appointments require a minimum of 12 hours notice to avoid a late cancelation fee.
  • New Image is wheelchair accessible for most treatments. If you need assistance, please notify the staff when scheduling your appointment.
  • We are open from 10am to 8pm, Monday – Thursday, 9am to 9pm, Friday and Saturday. Additional appointments may available upon request and will include a $35 after hours fee per service, for front desk and therapist requested.
  • We will gladly reserve space and schedule the spa for your group services. Please ask the Spa Manager for more information. See Information about Spa Party Planning here.
  • Gratuities are not included in our prices. You may wish to leave your therapist compensation to reward them for their excellent service (15% – 20% is customary). A 20% gratuity will be added to groups of 4 or more.
  • COMMUNICATION OF THERAPIST PREFERENCE: Our Massage Therapists and Estheticians are all professionally trained with extensive experience. Please let us know if you prefer a male or female. You may request a specific therapist when scheduling your appointment and we are able to look up the therapists that you have previously had if you do not remember their name. Please communicate clearly with your therapist regarding certain preferences to ensure satisfaction of your spa service. This enables our staff to customize your service to fit your needs for maximum benefit to you.