Here are some tips on spa etiquette:

  • Please arrive 15-30 minutes prior to your scheduled service time to allow yourself enough time to prepare for your spa experience. If you are late for your appointment, your spa time may be shortened in order for us to remain on schedule.
  • We want you to have a comfortable experience at New Image, and your modesty and privacy will always be respected. Please know that wearing undergarments is your choice. You may also choose to wear a bathing suit or shorts under your robe.
  • Please remove all jewelry prior to your visit to the spa. We cannot be responsible for damaged, lost or misplaced jewelry or articles.
  • Please leave children at home unless they have an appointment.
  • All appointments will be secured with a credit card, prepayment or gift card number.
  • Please give at least 4 hours notice, preferably 24 hours, to cancel or to reschedule your appointment. No-Shows, or late cancellations will be billed for half the amount of the services reserved or a minimum of $30 per service.
  • If you have a request for a particular spa therapist, please mention it when scheduling.
  • New Image is wheelchair accessible for most treatments. If you need assistance, please notify the staff when scheduling your appointment.
  • We are open from 10am to 8pm, Monday – Thursday, 9am to 9pm, Friday and Saturday. Additional appointments are available by request and will include a $35 after hours fee per service.
  • We will gladly reserve space and schedule the spa for your group services. Please ask the Spa Director for more information. See our Spa Parties Page.
  • Gratuities are not included in our prices. You may wish to leave your therapist compensation to reward them for their excellent service (10% – 20% is customary). A 15% gratuity will be added to groups of 4 or more.

Ogden Spa Etiquette