Please reach us at frontdesk@newimagespa.com if you cannot find an answer to your question.
We offer a curated range of services including customized facials, advanced skincare treatments, massage therapy, body treatments, brow and lash services, laser services, and medical aesthetics. Please visit our Services page for a complete and up-to-date list.
Appointments can be booked online through our website or by calling us at 801-475-7733. Online booking is encouraged for the fastest and most accurate scheduling.
During your first visit, you will complete a brief intake form so we can understand your goals, health history, and preferences. You will then change into a robe and slippers and relax in our relaxation room until your provider escorts you to your treatment. Your provider will review your intake form, discuss your goals, and customize your service to ensure safe, effective, and personalized results. After your treatment, you will be welcomed back to the relaxation room to unwind before departure.
We kindly ask for at least 24 hours’ notice for any cancellations or reschedules. Appointments cancelled with less than 24 hours’ notice or missed appointments may be subject to a fee. There are no exceptions to this policy, as it allows us to respect our providers’ time and accommodate other clients.
No. We do not offer acrylic or hard gel nail services. Our focus is on natural nail care and spa-based nail treatments only.
No. We are unable to remove acrylic or hard gel nails at this time. Please have them professionally removed prior to booking a nail service with us.
Maternity services are available with safety as our top priority. Some treatments may require physician approval, especially during the first trimester. Please contact us if you are pregnant so we can guide you toward appropriate services.
All services and products are non-refundable. If you have concerns about your experience, please contact us so we can address them promptly and appropriately.
To maintain a calm and relaxing environment for all guests, children are not permitted in treatment rooms. Children receiving services must be accompanied by a parent or guardian.
Gift cards cannot be used when booking online. Please give us a call at 801-475-7733, and our team will be happy to schedule your appointment using your gift card.
Appointment Booking
Appointments can be booked online or by phone. A valid credit card is required to secure all appointments.
We kindly ask for at least 24 hours’ notice for any cancellations or reschedules. Appointments cancelled with less than 24 hours’ notice or missed appointments may be subject to a fee. There are no exceptions to this policy, as it allows us to respect our providers’ time and accommodate other clients.
Late arrivals may result in a shortened treatment time to avoid disrupting scheduled appointments. Full service pricing will still apply.
All services are non-refundable. If you have concerns regarding your experience, please contact us so we may address them appropriately.
All package purchases are final and non-refundable.
If a package appointment is canceled or rescheduled with less than 24 hours’ notice, 50% of the package value will be forfeited and converted to spa credit.
If a client chooses to discontinue a package for any reason, the remaining balance may be converted to spa credit. No refunds will be issued.
Spa credit is non-transferable, has no cash value, and may be used toward eligible services or retail at the spa.
Clients are responsible for disclosing all relevant medical history, medications, pregnancy status, and skin conditions prior to treatment. Some services may not be appropriate for all clients and may require medical clearance.
Maternity services are available with safety as our top priority. Certain treatments may require physician approval, particularly during the first trimester. Please notify us if you are pregnant so we can guide you to appropriate services.
To maintain a peaceful and safe environment, children are not permitted in treatment rooms unless they are receiving a service. Children receiving services must be accompanied by a parent or legal guardian.
We do not offer acrylic or hard gel nail services and do not remove acrylic or hard gel nails. Please have these removed prior to booking nail services.
For the safety and comfort of our clients and staff, New Image Day & Med Spa reserves the right to refuse or discontinue services for any reason, including contraindications, inappropriate behavior, or failure to disclose medical information.
We kindly ask guests to silence mobile devices and respect the tranquil environment of the spa. Disruptive behavior may result in service termination.
New Image Day & Med Spa is not responsible for lost, stolen, or damaged personal items. Please leave valuables at home.
By booking an appointment, you acknowledge that you have read, understood, and agreed to all spa policies.
Copyright © 2025 New Image Day & Med Spa - All Rights Reserved.