Ogden Spa Policies

CANCELLATION POLICY:

  • Please give at least 4 hours notice, preferably 24 hours, to cancel or to reschedule your appointment. No-Shows, or late cancellations will be billed for half the amount of the services reserved or a minimum of $30 per service.

APPOINTMENT POLICY:

  •  All appointments will be secured with a Credit Card. Please note that our staff does not have access to the credit card number once it is in our system and we guarantee this security. We accept all major credit cards and cash, we do not accept checks.
    • Spa Finder & Spa Wish Certificate Holders:As of May 31, 2015 New Image Day Spa will no longer be accepting Spa Finder and Spa Wish Certificates. If you currently have these certificates, we ask that you use them toward any services and/or products at New Image Day Spa before May 31st as we will not be able to accept or redeem them after this date. Thank you for your cooperation and understanding.Sincerely,New Image Day Spa Management
  • Please note that Appointments cannot be guaranteed for late arrivals. In consideration of all our guests and staff, late arrivals should expect to receive an abbreviated treatment and be billed the full treatment price. Arrival 30 minutes prior to your first treatment is requested, allowing ample time to check-in, shower, if desired and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed or inconvenienced. We invite you to use our aromatic infra-red dry sauna and our relaxation room to lounge before and after your spa treatments at no additional charge. The sauna is a private treatment and must be scheduled to hold your time slot.
  • Pre-Payment for special ordered products is required at the time of order placement.

GIFT CARD POLICY:

  • Purchased Gift Cards may not be refunded after 3 days of purchase or redeemed for cash. If you are unable to use your gift card, we will gladly transfer it into someone else’s name. Lost or stolen gift cards can be looked up in our system and we can assign them a new number.
  • If your Gift Card is about to expire and you will be unable to use it, please contact us prior, to extend the expiration date. We would rather you used your gift card and come visit us at the spa.
  • Gift Cards come with a 1 yr expiration policy. In the event that your gift cards does not get used within a year after the date of purchase, we may extend this expiration for you with a fee of 20% of original value each year that it is extended, not to exceed 5 years.
  • COMMUNICATION OF THERAPIST PREFERENCE: Our Massage Therapists and Estheticians are all professionally trained with extensive experience. Please let us know if you prefer a male or female. You may request a specific therapist when scheduling your appointment and we are able to look up the therapists that you have previously had if you do not remember their name. Do communicate clearly with your therapist regarding certain preferences to ensure your satisfaction. This enables our staff to customize your service to fit your needs for maximum benefit to you.
  • CELL PHONE POLICY: New Image Day Spa is a refuge and sanctuary for you, and for others, and we need to separate from the outside world. Please turn off all cell phones before placing them in the locker, refrain from taking the phone with you in your treatment area and speak softly throughout the spa and in the treatment rooms to ensure our other guests will not be disturbed.
  • If you are dis-satisfied with your service for any reason, please let us know. We want your spa experience to be incredible and would love the opportunity to demonstrate our superior customer service. Please contact us with concerns or compliments.

Michelle@NewImageSpa.com (Owner)
Melissa@NewImageSpa.com (Director)
Jordan@NewImageSpa.com (Front Desk Manager)
AmandaT@NewImageSpa.com (Service Manager)